Lawn care and landscaping customers see your work every single day, from their kitchen window and from the driveway. That’s great when the yard looks sharp, and tough when a mow gets skipped or the edging is sloppy.
What lawn and landscaping customers review most
- Skipped or late visits, especially after rain delays
- Damage: scalped grass, hit sprinkler heads, trimmer marks on siding
- Results: the before-and-after of a design or cleanup
- Communication about schedules and weather
- Pricing on seasonal contracts and extras
Replies for positive lawn and landscaping reviews
Weekly mowing
Thanks, [Name]! We love keeping your lawn looking sharp all season. We appreciate you trusting us with your yard.
Landscape install
Thank you, [Name]! It was a pleasure turning your ideas into a finished design. We hope you enjoy the new [patio/beds/plantings] for many seasons.
Spring or fall cleanup
Thanks, [Name]! There’s nothing like a fresh cleanup to start the season right. Glad we could get your yard ready.
Crew praise
Thank you, [Name]! I’ll pass this along to [crew lead] and the team. They take real pride in their work.
Neighbor referral
Thank you, [Name], and thanks to your neighbor for the recommendation! We’re glad to be taking care of another yard on [street/neighborhood].
Replies for negative lawn and landscaping reviews
Skipped visit
Hi [Name], I’m sorry we missed your mow. After the rain delays, our schedule got backed up, and we should have let you know when to expect us. We’ll get you taken care of right away. Please call or text me at [phone].
Sprinkler or property damage
Hi [Name], I’m sorry about the damaged [sprinkler head / item]. We’ll repair it at no cost to you. Please call me at [phone] and we’ll set a time to take care of it.
Sloppy work
Hi [Name], thank you for the honest feedback. That’s not the standard we hold our crews to. I’d like to come out myself, look at the property, and make it right. Please call me at [phone].
Pricing on extras
Hi [Name], I understand the frustration with the extra charges. Services like [leaf removal / bed edging] aren’t part of the regular mowing price, and we should have made that clearer up front. I’d be happy to walk through your plan with you. Call me at [phone].
Cancelled contract dispute
Hi [Name], I’m sorry things didn’t work out. I’d like to review your account and make sure everything was handled fairly. Please call me directly at [phone] so we can sort it out.
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Quick tip for lawn and landscaping companies
When you reply to a positive review about a design or install, invite them to share a photo. Photos of real projects in real neighborhoods are incredibly persuasive to future customers browsing your reviews.
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